We signed a three years contract ($1045) with SWH in Sep 12, 2020 for our rental property in Arlington, VA. After filing the first claim and get estimation from the contractor, SHW refused to pay for the labor. They agreed to cover only parts but not the labor. After unsuccessful attempts to prove our point of view we decided to cancel the contact and did it on Nov 16, 2020. We got an email from SHW that the reimbursement check in the amount of $743.52 will be mailed in 15-30 days. After Christmas, we contacted the company asking about the check and found out that nothing was done and the check will be mailed in a matter of days. On Jan 5, 2021 we were told that the check was finally mailed to the address of the property in Arlington. After 3 weeks of waiting the check #41608 never arrived. We called on Jan 28, 2021 and complained. SHW billing dept. officer provided their apology and said that the second check will be mailed to our mailing address in Paramus, NJ. Check #41751 arrived and we deposited it to our Ally bank on Feb 6. On Feb 9 that check was bounced/rejected by Chase bank and Ally bank cannot provide the reason for rejection and the same time bank charged us a cancellation fee of $7.50. We contacted the local Chase bank office suspecting that it's the fraudulent check. But the bank officer confirmed that the check is valid and SHW has enough funds for the check to be cleared. The officer cannot find the reason for the check to be bounced and advised to contact the issuer of the check. On March 2 we contacted SHW again asking why the check was rejected on Feb6, but nobody could provide the reason but we should get email with explanation in 48 hours. As we expected no email materialized and we called again on March 8 with the same question and to our total surprise manager Jacob John told that check #41751 was canceled by OUR request on March 2 and that the THIRD check #42090 was mailed to our Paramus, NJ address the same day - March 2. Today is March 15, 2021, and no check arrived. Today we called again and talked to another manager Johnny Parker. He assured again WE requested cancellation the check #41751 and that the new mailed on March 2 and we should wait a bit more. They are playing with us these dirty games to keep our money in their coffers. It's a shame.