Securitas representative Mark called in an alarm to HPD, as an HPD calltaker I am made to ask him questions and am not allowed to leave questions unanswered, but the operator refused to answer all questions such as when asked for the company callback number he stated "this is my callback number", then complained about having to answer questions blaming the operator for the process and then complaining at the end stating "I hope this call is being recorded, you provided horrible customer service". I understand the questions are irritating, however we are required to ask every question and Securitas should be aware of the questions that are required to be answered by now as they call HPD every single day