Husband purchased a gemtron generator online with my card 4/23/2020 - [protected] - total 947.93. It does not work - tried to get repaired, no one can get parts nor will work on them - Chinese based. On 3/15/2020 William with online chat said Sam's would just refund the item subject #[protected]. Because we moved to another address - they could not just replace the item (address different), then said manual refund team would issue the refund since the debt card and bank account used were different now. We changed everything to our Mexia, Texas address when we moved from Temple Texas. The debt card ending 4478 was compromised shortly after the purchase, someone tried to purchase on amazon. We closed the account entirely in November 2020. Wells Fargo provided a letter 3/23/2021 to John - online customer service stating the account had a zero balance. Wells Fargo would not comment on the debt card ending with 4478 since it had been closed around May 2020. John with online support said all was fine, all we needed was for pilot freight to pick up the generator. After a long ordeal- the generator was picked up 4/9/2021. Now the manual refund team is saying they need more info from the bank stating that card was closed. The bank will give me no more than the statement given on 3/23/2021. We have filed bankruptcy - we did have a credit card with Wells Fargo however it was not used for this purchase. I guess that is the reason Wells Fargo is not giving any more info than they are. Wells Fargo told us it was because the card was replaced with another card and they have no info on the previous card ending in 4478. I and my husband are just trying to get this refund because we need a working generator. Please check your online chat log - incident # [protected]. We need this resolved as soon as possible. Sam's now has the generator and the money. Please refund the money or provide another generator, prefer a different brand however we need a working generator. We have a farm - a working generator is a must. Can this be escalated to someone who can and will help us - it's time to get this resolved. Thank you in advance for your understanding and help. We are at wits end trying to get this resolved.