I ordered tires from Sams. They came in on Tuesday, 5/11. I tried calling tire center yesterday for an appointment. There was no response on phone and it got transferred to customer service. The rep put me on hold. After long time call got disconnected. I called 6 times and was on hold for more than hour with customer service and no one either pick up the call or put it on hold and never respond back. After an hour, i gave up and called back later in the evening. This time there was different rep who took my call and asked my contact details. I also spoke to store manager to share my experience from the day. I am totally convinced that it does not matter to store and they will apologize on the phone. This is totally unacceptable. I have paid for the membership and i expect service.