17 Aug, 2021 → by ClaimboUser145371
gazebo/ installation
1
I purchased a gazebo from Sams and they had backyard discovery deliver it the 1st week of June. Go Configure was paid by me to assemble it. I had my first appointment July 2nd and they didn't show up stating the crew leader was on vacation and his next in charge FORGOT to come by so I basically got put at the back of the line. My 2nd appointment was July 22.They didn't show up again stating THEIR CAR WOULDNT START. Unbelievable!! That was the 2nd time I missed work without pay. I spoke to a district coordinator and he set up an appointment on Sunday 25th and they didn't show again because there were only 2 guys available on the crew {safety issue} I get it. Again I was put at the back of the line. Now i'm supposed to have the gazebo put up tomorrow and I bet they don't show again. I am truly hoping somebody from Sams management reads the reviews about Go configure because they are the EXACT same complaints I have.3 months i've had this item and its still not assembled and I truly hope you will consider dropping that company from further jobs. If they don't show tomorrow can you please let me know how to return item and get a refund. Thanks for your time. John Zabloudil Crown point Indiana. Purchased at Merrillville Indiana location. product #[protected]