To Whom it May Concern. I am writing in regards to an experience my partner and I had in your Chicago- Rosemont Outlets store on 4/9/21. I have made an attempt to contact Saks by phone, but have only been put on hold. I am hopeful that you can rectify this situation and lodge my complaint. I am very dissatisfied with my experience- I have actually never had something like this happen to me in any store and was appalled that it occurred in Off 5th. I came to the register with my purchases: A Pair of Valentino shoes ($250) and a pair of Vince suede shoes ($39.97)- I believe that they were the Warren slip-on sneakers. The sales clerk began to ring up the items and then stopped and suddenly left the sales desk. He didn't say why he was leaving, or even that he needed to step away. He just left and walked over to the other sales desk and began talking in low voices with another salesperson, whose name was Jonathon. After 5 minutes, when it became clear that the sales-clerk was not going to return with any kind of explanation, I went over to the other sales clerk (Jonathon) and asked them both what was going on. Jonathon announced, very loudly, that there was an issue with the price tag and that it "didn't match up." At this point, I still mistakenly believed that the two clerks were attempting to figure the problem out and so I offered to go find a similar pair of shoes so that they could take the bar code from those shoes. When I returned with the shoes (which also had the same price label), Jonathon declined to look at them, and instead put his hand directly into my face and said in a very loud voice that the price tags on the pair of shoes I originally brought to the register, were "FAKE." At this point, all of the other customers in line were listening- they were well within earshot. I asked Jonathon to explain what he meant and he began scrolling through pictures on his tablet- he found a pair of tan shoes (the ones I attempted to purchase were blue) and forcefully pointed at his tablet and (again, VERY loudly) said, "see. this shows me that there is an attempt here to switch the tags to pretend that the price of the shoes is lower than it is. That is theft!" I was shocked. Not only had I picked a pair of shoes right off of the shelf and attempted to purchase them (with no malintent), I had not even been questioned about them by either sales clerk. Instead, in front of at least 5 other customers, Jonathon accused me of switching tags. I would note that I also had a pair of $250 shoes with me to purchase, so the accusation wasn't even logical. I asked a few additional questions because I was highly embarrassed and thought that Jonathon or the other clerk would at least acknowledge that there could have been an error at any point- that the tags didn't have to have been switched by me. Instead, Jonathon announced to me and everyone else in earshot that "it happens all the time. You think that you can just switch the tags and get things for cheaper, but we check these things." I finally asked directly, "Are you saying that I tried to steal these?" And Jonathon said only, "Not necessarily." I would like to tell you that this is where the story ends, but it does not. I returned to the original register to pack up my things to leave. I was absolutely humiliated. I tried to explain to my partner what had happened- I felt shaken and had tears in my eyes- again, because I was humiliated by both the accusation and Jonathon's very loud voice. My partner was equally upset and walked back over to Jonathon to have him correct the situation. I then watched as Jonathon picked up a pair of high heels off of his sales desk and began to shake them in her face (she told me that he did this to "show" her that it was impossible to fake the tags). She asked him if he could back up while he explained this to her and he instead pushed the shoes up even closer to her face. She actually stumbled backwards. At that time, another customer yelled for Jonathon to get his hands out of my partner's face. I also must point out that I had purchased the Valentino shows in the middle of all of this because I was so embarrassed that I didn't want to call any additional attention to myself. I truly wish that I had not. The problem wasn't mine. It was Jonathon's and as a result, it is Saks'. Finally, I left the store by asking him what his name was. He declined to respond, but his sales-clerk told us and also informed us that Jonathon was the store manager. I am not sure if that was true, but if it is, I advise you to seriously reconsider having someone so abusive in a managerial position. I also realized that our friend had purchased a pair of pants at Jonathon's register only moments before, so I have all of the info about him available: Associate ID: 796750 Store manager: Jennifer Shimizu ST: 756, TRM: 004; TRN: 24800 I am writing to make a formal complaint and to receive confirmation that something has been done. I also believe that I at least deserve a formal apology from the store. I have been shopping at Saks and eventually at Saks Off Fifth for more than 15 years and consider myself a loyal customer. I cannot believe that Saks allowed something like this to happen.