I have had a faulty window sensor in my master bedroom that would at times complain about an open window. I even got a false alarm once and cops came to my house to check things out and so I stopped using my alarm for more than 2 years. The customer service manager at Safe Home Security promised to fix my faulty window sensor and I signed a 3 year contract with them in February on that basis. He sent me an e-mail to back up his promise. Because of Covid we delayed the technician coming over until recently. However, the technician said it will actually cost me $240 or $9 extra per month to fix the sensor since I have a hard-wired system. The customer service manager now claims he had no idea that this would require more work than he expected. Now I am either forced to pay more money or stuck with 33 more months of a worthless contract which they refuse to cancel. I have already paid 3 months on this contract without using the security system.