I am buyer # 25676 and I bought lot number 262. This was advertised as a wood processor. When I got the item home and unfolded it, I found out that there was not a wood processor. There was no wood splitter or ram attached to the machine. The pictures looked like there was one. I called several times and talked to someone about it before the sale. I have called customer service. I have called and emailed both Gabriella Cano and Kasey Tatum. I feel like this item was fraudently sold and wrongly advertised as something that it is not. I financed it through Ritchie Brothers financing which I also feel that you obtained financing falsely because it is NOT a wood processor. I have called and emailed multiple times. I was able to reach Kasey Tatum one time and was told that she would call me back before the end of the day. She never called and now I just end up leaving messages with no return call. I tried to call and email her boss Gabriela Cano, also no return call.