1 Jan, 2018 → by ClaimboUser576540
Reliance Netconnect broadband
2
Hi, I had taken a Reliance Netconnect Broadband connection in 2013 with Reliance Netconnect Plan: Brdbnd8GDy15GNg500 which had an assigned credit limit of Rs 1600/-. Although the speeds weren't as per what they had promised, I still continued with the connection until one day in August 2013, they sent me a bill of Rs 3071/-. When I called up the customer care and asked them how could this be possible as my credit limit was only Rs 1600/- they simply said that my consumption of data for that month had exceeded the quota of my plan and hence such a high bill was generated. I explained to them that at the time of contracting the plan their sales representative had explained that my bill could never exceed Rs 1600/- since if I were to ever exceed that said amount of Rs 1600/- in any given billing cycle, my services for that month would automatically be disrupted until I make the payment. However in my case nor were the services barred and neither did I receive any intimation from Reliance Netconnect that I had passed by credit limit. They were unable to give me a proper response to my question and kept insisting that I would have to make the payment in order to continue with the services. At that moment I told them that i would not make any payment as I was no longer interested to deal with such a dishonest company. However they have been harassing me since then asking me to pay the bill. I would like to know how can I put an end to this once and for all as they have cheated me and then continuously harassing me after that. This week I received an email from a company who claims that had been hired by Reliance Netconnect and that they are going to take legal action against me if I don't pay them the money. I'm sure that I'm not the only one who has faced this issue before and hence I would like to know the best way to deal with such crooks. Any help, guidance would be highly appreciated Regards, Prakash Khemlani