June 9, 2021 Re: Regus Roseville 915 Highland Pointe, CA Location I received email notice about my renewal and there is a link in the body of the email that said click here if you do not wish to renew. I clicked on that link and it took me back to the email. Obviously, that link/email had some technical errors and I can't not complete the request. Then I emailed them back saying I don't wish to renew the contract. I never got any acknowledgement that my contract was terminated. This happened during the pandemic lockdown. The office did not answered the phone nor my emails. Then I received an invoice that charged to my credit card on file in May. I immediately emailed them but no reply so I emailed them again and again. Three emails were sent, no response. I tried to call but I got recordings. I called again and spoke and someone answered the phone. He told me that I can only email them since the Corporate is overseas to resolve this. I was extremely upset and asked to speak to a manager. I finally got to talk to someone and she asked me to forward the email I sent to Regus in January. I forwarded the email to her but she did not receive it. Then, I sent email to her personal business email, she still did not get it. Then I faxed the email to her. After she got my fax, she submitted the termination ticket to the billing but the "billing department" refused to honor my request before the email I sent was less than 3 months notice. My email date showed it's only 3 days later than it's suppose to be according to their term. That was the only email I have saved. Most of my other emails were deleted so I could not provide it. The bottom line: The Regus Corporate is unreasonable. First, this was technical errors on their part that I could not complete my notification with the link they sent me. Second, when I sent emails, no one at the local office who really opened my emails. No one answered the phone, they still can't receive my emails. It's obvious the only communication I have is via fax. Businesses are going out of business because of the Pandemic lock down. No one really worked. People were afraid of contracting virus or spreading the virus to other people and stayed home. Landlords are forgiving rents to people who can't pay rent due to unemployment. Our business also closed.