This is my third review on this board. Sadly, this is the only way for us to get any response from Regus customer service so far. Direct emails go unanswered. No way to contact anyone from the custom service via phone. Submitting a ticket through the help desk is a complete waist of time. The responses that come back don't make much sense and there's no way to follow up on them other then submitting another ticket... and on it goes. Facts: 1. Regus made some billing mistakes and charged us late fees for several months. Throughout the entire ordeal we continue to pay our monthly fees on-time. 2. We spent 6 months fighting those charges including posting negative reviews on this board to get Regus' customer service attention. 3. About 5 months ago all late fees were finally refunded and our account was cleaned up - or so they said. 4. At some point, Regus engaged a collection agency supposedly for unpaid fees. Those are the same fees that were credited back to our account. This is evidenced by numerous emails. 5. When asked about the collection agency, Regus first responded that this was a mistake and told us to ignore. To the follow up enquiry they stated that the claim would be cancelled within 48 hours (as evidenced by the attached email). That was over 4 months ago. To this date we are being chased by the collection agency and are forced to retain legal counsel. 6. And if this is not enough, Regus just charged an administrative fee to our credit card on file without any prior notification or our approval. It turned out that the fee was being charged by the collection agency. Not only are they trying to collect on invalid debt, but they are also making unauthorized charges to our credit card. Dear Sandra Melody (that responds to these complaints), ... I better not say anything here, because nothing nice comes to mind. And to everyone who is researching Regus... enough said.