10 Aug, 2021 → by ClaimboUser358192
Customers turned away- Virtual office
*SOLVED
4
Dear sir or madam I could not express how disappointed I was to learn this morning (10 August) that calls to my business number have been turned away all this time. This was highlighted in one of the emails received from one of my business service providers that DebtRid solutions is unknown and is not registered on the system (Regus Constantia Kloof, Johannesburg). I last had a call transferred to my cellphone number from the office on 1st of June 2021 until this morning when I received an email. I immediately contact my service provider to understand what he was saying on the email, and he explained to me that this was not the first time experiencing this when calling my office number and that happened on the 28th of June as well. He also mentioned that they were starting to believe that my business was a fraud and that they were about to report and remove it from their system. I called my so-called office number [protected]) afterwards to confirm this and the lady told me that she does not know DebtRid solutions and that it is not registered in the system. You cannot believe my shock. To say the least, this has had profound consequences to my business as I currently do not know how many people have tried to reach out to no avail. People believe and trust companies that have or uses landline numbers rather than cellphone contact (even though there is a cellphone contact number as an alternative), and if the office number is unknown, this means no business. Technically, I have lost a full two-months of no business, as a result. I will impatiently wait for your advice on how we should resolve this loss. Thank you Sellina Nkosi DebtRid Solutions [protected]