Dear Porsche ME, I am appalled by the treatment I got from your customer Service centre from both your Middle East regional branch and the local branch in Beirut. More than 3 weeks has passed and no one even gave me a courtesy call to say that they are still working on the case regarding the Broken Camshaft of my Porsche Cayenne S - Dated 28 June, 2021 - Case ID : 5429008. Porsche, one of the most professional and reputable car manufacturer in the world treats one of its loyal customers with negligence, carelessness and above all disrespect. I nearly missed a fatal accident and it has been 3 weeks without my car. I suppose I deserve a better treatment from your esteemed company. In all cases, I would hate to escalate it further so appreciate your urgent feedback by this week. Best Regards,