I have an e-mail account to PokerStars (my bank account) and my Mom wanted to play who is 82 and has no computer. I put her bank information in (a different account from mine) with my e-mail and they froze both accounts (we play on our phones). They requested documents for verification and I sent 4 different sets of documents which they rejected. There is money to be withdrawn on my Mom's account and they won't allow me to do so. I have e-mailed them more than 6 times for a call back and they have ignored my requests.