I recently deposited $150 from a prepaid visa to my poker stars account. After deposit they froze my account. They asked to me to send drivers license, bank statement, insurance, pay stub and they won't release my money. I have already confirmed account. They are asking me to send in additional documents like utility bill. But the bill is not in my name? They won't release me my money. But they processed my deposit. 10 customer service reps all gave me the same run around.