Dear Sirs, On 13 January 2021 I purchased an Aim ice maker at your Pick and Pay Hypermarket branch in Brackenfell Cape Town. I used it for a few occasions until the beginning of February when I returned to my Knysna residence. I switched it off at the power on leaving. Up until that stage it worked. On my return to Cape Town in April I again starting using it but after about a month it started giving problems saying that the water was empty but the moving tray that holds the water would not stay in place to make ice. The water tank was filled to the correct marking. Eventually on 25 June 2021 I returned it to the Hypermarket - still within the 6 month warranty period and asked for a replacement. Your staff insisted that despite this being your brand it had to be returned to the manufacturer for repairs. This indicates to me that they do not have training in the CPA. Despite this I was happy to wait the 21 days I was promised the repairs would take. I have called the branch twice and been there now 3 times to ascertain the status. Each time I am told that the assistant - Zandile- is not at work and only she can assist. I have left messages on each occasion and not even had the courtesy of a return phone call. My patience is now exhausted. I am now giving you until Friday 6 A August at 12h00 to either return the repaired appliance or to replace it. Yours Sincerely Guy Etherington [protected]