21 Apr, 2021 → by ClaimboUser131304
purchase truck
*SOLVED
2
I am tired and frustrated Becouse I been treated unfair by your company. I baught the truck (unit # 711019) from your compny on 11/09/2020. When I picked up the truck and was on my way to Oklahoma city, there was oil coming out of the Engine, engine fan wasn't working I talked to the custmer care. Then they said to take it to our oklahoma service center, which I dropped when I reach to OK city. After a week when I went to pick up the truck, there was same problem that I told them, they said they will see again after that I went back to service center atleast 40 times and I was always told that it was fixed now but when ever I went there I saw that the problem was never fixed. In march, I was told that they would send to the dealer for the problem, but after that I went there they said they are waiting fro approvel from Re Marketing.Called them again and agian got same answer that they are waitng for approval, than I call remarketing, talk to mr Greg he told he will look into it and will call me back. I never got got a call from him, then I called again then I talk to mr rob he told me that samthing again never got a call. Then i called again and talk to mr Greg then he told me to talk ALEXA TROUTMAN (who is tthe saleperson for this this unit). I called this sales person hundred of the time she never answer.(I was calling her in all that time since I baught this truck but she never respond.Finnaly she respond after I left a angry massage.She told me she will open this case again and after that I never heard from her called her again she is not responding till now I am waiting there is no answer.I dont understand that did I make any mistake by purchasing the truck from you? I heard a lot nice thing about penske but it truned me down..THIS TRUCK WAS PURCHASED IN NOVEMBER, SINCE THEN I HAVE BEEN SITTING AT HOME, COULD NOT GO TO WORK BECAUSE OF YOU. WHAT SHOULD I DO . WAHT IS MY OPTION.