19 Aug, 2021 → by ClaimboUser673874
Part catalog inaccuracy and poor customer support
1
I ordered a moog sway bar bushing kit that was stated as being for my truck with a 34mm diameter sway bar. I paid shipping and when the part arrived it was for a 32mm sway part. I contacted parts geek and informed them that their catalog description was incorrect and requested to return the part. They approved the return and told me that I would be responsible for the return shipping!!! What? I paid for them to ship me the wrong part... Thier mistake!... Then pay to return it! This company does not know what customer service is and is definately not concerned about customer satisfaction! Pay more upfront, from a reputable company! It will be cheaper in the long run!