Good afternoon my name is Fernando Hernandez [protected]@gmail.com [protected] Cell Reservation # [protected] The reservation is on my mother name. MARIA D HERNANDEZ Las Vegas NV To Mexico city on 03/21/2021 one ways I would like to express to you my indignation that I have had this past weekend. On February 19, 24 hours before the ticket purchase I tried to contact ORBITZ customer service and unfortunately, they did not answer by phone and also online, I tried to call between 20 or 30 times and nothing, equally in line and nothing, Between Saturday and Sunday believe me that between 7 to 8 hours trying to communicate with a representative of ORBITZ. Saturday I had the opportunity to chat with a representative, and approximately more than 1 hour we were in chat and I concluded that there was something in the system that could not complete the refund, so I told myself that in the course of 24 hours someone would communicate with me, Sunday was the worst approximately a total of 3 chats each one more than 1 hour trying to help me, for nothing the chat was falling, if 3 times each one for more than 1 hour just to imagine that almost I spent all Sunday trying to get my refund back. What happened while waiting to chat was the worst. I would like you to take into account that your system is very bad. The most important thing is that if someone contacts me, to help me recover my refund. Thank you, I'm looking forward for your answer Atte: FERNANDO HERNANDEZ