As a Platinum rewards member one of the benefits is an annual $50 reimbursement for things such as activities booked on Orbitz, baggage fees, wifi fees, etc. I booked an activity and was not given the reimbursement. I called 6 times, for a total of 4 hours. Each time I called, there was a different answer and customer agents shifting blame, I was getting the run around. The activity was actually $10 more expensive on Orbitz than other websites but I booked on Orbitz, trusting the promise of a reimbursement, but did not get it. So I ended up overpaying by $10 and wasting 4 hours of my time, chasing a loss cause.