Had a convention that due to COVID cancelled. Spent 1 hour trying to reach somebody. Once I had them the best he could do was say well you bought trip insurance here you go and that's it . Now I'm not blaming the rep. But if I go through you to book my trip you seem to have no issue doing that but to cancel well that's something else. I also cancelled hotel and car through Expedia, Kudos to them in about 10 minutes it was done. Ill never use Orbitz again at least now I know. Orbitz get it together or you'll not have a business in the near future