I have been suffering from unstable internet service for 3 weeks now and it turned out that this won't be my biggest problems as dealing with your customer service section! - I called on the 29th of May complaining the service, Mina Khalil insisted -without even trying to do any checks from his side- that I have a virus (on all my devices!!) which causing this instability, in return I insisted I have no virus and after long debate he asked me to open computer directly connected to the raoter and dictated some numbers to insert. surprisingly, the internet worked!! so it was a virus issue. - I called again on the first of June for the same issue! I got a promise that my line will be monitored and the next time I will call I don't have to say the whole story again. - I called third on June 7th, Amal Osama insisted that I have a problem and that she sees the line is working perfectly! and her team leader, Amira El kamel, refused to receive my call!! - To my surprise, I knew that Mina Khalil (the respondent of my first call), recorded that a virus was the cause of my problem although he knew that it isn't! is it normal to record things that is not true, is it normal that Orange manipulate the truth?