I had an employee pick up a cartgride from you 13th street location in Gainesville, Fl 32609. The cartridge did not work it only printed black so i take it back no one could handle the return so the called a manager. This was the rudest person i have ever met in my life he processed the return and hands me a receipt for the return. I asked he where the cartridges were located he said back of the two screens (3/4 of the store is behind the 2 screens) i finally found the cartridge area and the one that was purchased was the last one. Finally a nice person did check for me. I own Sunshine State insurance we have a purchase agreement with Office Depot for all Florida insurance agents I will make sure everyone is aware of the type managers your employee. He needs to be fired or retrained i cannot believe you would allow him to supervise anyone.