There was a desk and side cabinet purchased by our business order number [protected]-001 is the desk and there is one for the file cabinet). Office Depot failed to deliver the office product(s) as committed. After waiting over 2 weeks we reached out to obtain a status on the where about of the product only to discover after multiple departments contacts including the local store the desk who was quick to shift me off to the corporate office. Both contacts (Local and Corp representatives) tried to cover up the inefficiency and incompetency of the warehouse to deliver the product as promised. The representative claimed the product tried to be delivered but there was no one at the business to accept. We later found out the there was NO ATTEMPT made to deliver the product seems there was a human resource matter within the warehouse staff that prohibited the delivery of said item(s). We were advised to go back and start the ordering process from the beginning and we refuse to do that. We have asked for a refund for the furniture as well as the $140.00 (paid to OFFICE Deport not Apollo) to returned as well. I was directed to asked Apollo for the refund but was met with an objection from Apollo who noted they have no way to issue a refund. Our issue is that we brokered a deal with Office Depot for the furniture and the assembly of side product. We (your customer) never negotiated or contracted with Apollo, they are Office Depot agent not ours. We want our $140.00 back, this is been a complete nightmare and an example of chaos and exceptionally poor customer service. I await notification and a call for someone at this company to take ownership of this complaint and problem and render a final and inclusive resolution to this matter .