No sence of urgency what so ever.. my package has been sitting somewhere in my town (it's a secret location) for over two weeks.. and pushing delivery out another week(now three weeks late) .. you can literally drive across this huge metropolis in 6 minutes if the lights hold you up. 12, 000 people. No one will answer or call back or email. I just want to go pick them up myself and they are holding them hostage (at a secret location) very frustrating. Definitely need the package right NOW!! .. company vehicle is now parked without brakes losing money.. err.