I was offered an "upgrade" after being a faithful customer for 8 years. I paid $100 and was sent a defective phone. When I tried to get someone to help me with it, I was not listened to and told repeatedly to turn it off and back on again. Considering it is a defective SIM reader that will only show in the message to the phone, their help was useless. We replaced the SIM card and finally got them to agree to replace the phone, I sent the phone in, called and was told they had received it. When I did not receive a replacement phone in the 3-5 days they told me it would take, I called and was told they had not received my defective phone. Hung up on a number of times. Talked with at least five people and finally got someone to admit they had my phone, but it would now take another 3-5 days to get the replacement phone to me. I am over it. I am done with their service or lack there of. I am cancelling my service and if my replacement phone does not reach me by 5pm tomorrow I plan to file a law suit against their company for breach of contract. I have dealt with this issue for 26 days. I have been charged for another month's service without having a phone. I am done.