Deposit money was not returned even though the salesman told me I had three days to cancel if I decided to change my mind. I canceled in two days. I sent my salesman an email to verify that I was canceling the order because I felt I wasn't given enough choices in carpeting and I didn't want to go with some thing I wasn't sure of. I asked him in the email if there was anything else I needed to do to verify that the order was canceled and that I would be getting my money back. He never responded. I also sent an email to the sales manager stating the same thing. When I didn't hear from either one of them I called the sales manager and discussed with him the fact I wanted to cancel the order. He offered to take more money off the order in order to keep me as a customer. I said I wasn't interested in that because I just didn't feel that the choice I made was the best choice for me and that I'd rather cancel. I specifically asked him if my order was considered canceled at this point and that I would be getting my money back and he said yes. I called customer service three weeks later asking them how much longer it would take to get my money. She said she would check on it and call me back which she never did. Three weeks later I called again only to be told the same thing again. About a month later I called again and finally somebody called me back and told me that I wouldn't be getting the money returned because I didn't send in the proper form. I asked them how I was supposed to know that I was to do anything other than send the emails and he said if I had read the contract that I would know. I feel that because I discussed with both my salesman and my sales manager that I considered the order canceled and asked them pacifically if there was anything else I was supposed to do, they should've been the ones to tell me there was a form I was supposed to send. I asked them both and neither one offered that information. If I don't get my money back I'm going to take it to small claims court.