I ordered 100.00 worth of tiles from my picture in January, it has taken 7 weeks of emailing to find out where the order is ! Apparantly with the British courier, I eventually said that I wanted my money back because of the length of time I was waiting and I also wanted the order in my possession as these images are of my family where ever it was ! I got an email straight back the next day to say that they had successfully cancelled my order and refunded me, how could they cancel the order if they couldn't get it delivered ?? I am very upset that my family's images are somewhere in transit and I don't k ow where they are and I'm upset with the level of service I have received from my picture ! Carol Nicholson