I have a registered washing machine, less than a year old, that is malfunctioning. After waiting on hold for 20 minutes on the customer service line, I decide to user the online service. While scheduling local service (which was a successful schedule) I found that your website (actually Whirlpool's website) does not list the extended warranty I paid for. I want to know why not and what to do about it. This is the kind of complicated problem that an automated service is not designed to handle. It appears that Maytag/Whirlpool has no interest in allowing customers to speak to a human being who might be able to help. The chat service connects you to a database. The phone numbers listed all connect to the line that I waited 20 minutes for. I like the products you make, but this is making me hesitate to ever purchase one again.