I have a Maytag washer, MVWB865GW0 that is just to years old. The glass top hinge started cracking. This was purchased at Lowes with the extended warranty. When a tech finally returned my call, which was from General Appliance they were rude, showed up 4 hours late and took 2 minutes to write up the problem. Than never heard back. Calls went unreturned. I spoke with the store manager who also tried to call, no response. Very poor service, This cracking was done under stress as the hinge pushes on the plastic. I did notice the new model has a totally different hinge setup. This was poorly designed. In either case I need to get this fixed, but the lack of support from bth Maytag and the warranty company makes me ready to replace with another company if this is the way you treat your customers