15 Sep, 2021 → by ClaimboUser802204
4.7 cu ft top load washer & matching gas dryer
3
Brand new. Purchased from Best Buy. Trying to get set that is color matched. Set comes only in bright white. Original set matched exactly. However, washer was defective and replacement came as Grayish white instead so washer and dryer are now different colors. Best Buy ordered 2nd replacement. Also grayish white. I am now being told by Best Buy that manufacturer doesn't guarantee an exact color match and there is no way to match at warehouse prior to delivery because they come from different warehouses. However, I just discovered that Maytag produces appliances in 3 shades of white and believe this color error is a defect because they accidentally switched to a different shade. This may seem petty, but I bought a matching set and am extremely unhappy with mismatch. Either white or grayish white is ok, just want washer and dryer to match. Maytag and Whirlpool customer service both say they can't help - don't know what to do. What can I call or what can I do to resolve matter.