On the 13/01/2020 I bought an AEG 8kg front loader washing machine from Makro Amanzimtoti. Please see the proof of payment attached. On the 23/07/2021 the machine failed to function properly as it came up with an E40 error ( it means that the front door will not lock therefor the washing machine will not start up ). I contacted Makro Amanzimtoti ( Brenda Usher ) and she informed me that I can bring the device in however the fault finding process and repair can take up to 12 weeks. Brenda Usher did mention to me that if I contacted AEG South Africa I might be able to speed up the process as the machine is still under it's 3 year warranty and perhaps dealing directly with the supplier may speed the process up. As you can imagine, nowone can afford to be without a washing machine for 12 weeks ( family of 4 ) so I took her advise and contacted AEG as Makro Amanzimtoti clearly wasn't interested in speedily helping me a their customer. My wife made contact with Beverly Makhene at AEG / Electrolox and they promptly responded in that they have appointed Smart Appliance in Pinetown to come have a look at our washing machine. Following the technician visit and feedback to AEG / Electrolux, we received communication from Lindiwe Vilikazi ( please the attached communication ) that AEG management approved that my washing be replaced I just need to visit the store I purchased the machine and they will gladly exchange the machine. On Monday 02/08/2021, I took my faulty machine to Makro Amanzimtoti, to the returns / credit department where I met with Brenda Usher and she received me very friendly and well. I presented to her the proof of payment and letter from AEG that they approved the washing machine exchange ( and AEG will replace Makro's unit ), however to my surprise, Brenda handed me over to Pat Naidoo as she informed me that the final approval was with Makro Amanzimtoti management ?! To my absolute shock and surprise Pat Naidoo treated me very disrespectfully not to mention unprofessionally in that she made it very clear that she reserves the right and her decision was final. Firstly she offered me a replacement unit, however did not want to honor the warranty on the brand new machine any further ( surely this can't be right ) or she will not help me as customer any further and I would need to contact AEG and deal directly with them ? After much deliberation, perhaps even desperation, I agreed to the take the new washing machine without any further warranty, and all of sudden Pat Naidoo changed her mind and informed me they no longer will exchange the unit and I must now contact AEG South Africa to get this matter sorted ?! To date they refuse to give me a replacement washing machine, even though AEG approved a replacement, nor have I been given a refund and the faulty machine is still at Makro Amazimtoti. I truly do not understand how this can be possible and how a big retailer like Makro can get away with this poor service not to mention sheer arrogance of bad after sales service.