I placed an online order on the 27th August and was advised that the delivery would take 2-5 days. It's been over a week and my order has not been delivered. This is unacceptable. My Dad, recepient of the order, has been greatly inconvenienced by this as he's planned around the 2-5 delivery days. I called the Makro Call Centre, Saturday 4th September, and spoke to Gomolemo, reference number is 1814772. She said she'd speak to her Team Leader and that someone will contact me, no one got back to me. I called the courier company, Time Freight/Dawn Wing, and spoke to Chris who said they'd only deliver on Monday or Tuesday. It seems Makro does not communicate the ETA of the order to the courier company. No one is taking responsibility for the delayed delivery. I gave my Dad's details as the contact person for the order yet the courier company still called me to confirm address, it seems Makro also failed to communicate this to the courier company? I'm a regular customer at Makro and the service I've received is appalling. My order status online says "order packed" and doesn't indicate that it's been collected yet by the courier company, Time Freight/Dawn Wing. The online tracking system is either inaccurate or the call centre is not being honest and shifting blame. Either way, the onus is on Makro to ensure that their suppliers deliver on time. This is poor customer service and just bad business.