I ordered a dishwasher online on 8/6/2021 (order # [protected]). They informed me the dishwasher will be delivered 8/9/2021. I called the installation 877 number (4 times) and spent one hour on the phone scheduling the installation. The customer service rep transferred me to the store to issue payment and they said the payment platform was down. I called back and hour later and had to go through the same procedure and I submitted my electronic signature on the contract. Again problems with payment. I called the store to issue payment and they informed me I need to come 40 miles roundtrip to pay in person. I drove to the store, they could not locate the signed agreement and started all over again. I was expecting delivery today and the delivery guy only delivered the assemble kit. I called the store and they stated the model I ordered is on back order. I now have spent 5 hours over the phone ordering and cancelling the products and service, 2 hours in the car, and now have to drive back to the store to return the assembly kit. When I spoke with customer service the only thing they could do for me was apologize. Unacceptable! #1 I should have been able to pay for installation online, you made me drive to the store during COVID and put myself in harms way. #2 Why didn't the online system inform me the dishwasher was on back order? I never would have selected that product. It was clearly labeled on other products (not in stock). #3 customer service needs to be more solution based and at least say they would look into it. Not sorry, nothing I can do.