We ordered Windows and Doors from Lowes in March. They were delayed because of the pandemic which we were rather frustrated as they would give us little information about when we would have them installed. They got the door in, in June and installed the door on July 5th. They did not follow the installation instructions provided on the permit or the instructions that came with the door. Jeldwen will not honor a warrantee unless the door is installed per these instructions. There was no sill pan which is required by the manufacturer, the screws are not long enough to meet the hurricane rating of the door, no insulation was added to the gaps at the jam, they did not seal the door at the bottom to prevent moisture and pest intrusion and the trim work has 5/8" gaps that were filled with caulking and is uneven. They even cracked the door frame when they were installing it. The door is not plumb so it will close all on its own without someone holding it open and there is a 3/16 gap at the top and flush at the bottom when the door is closed. Initially the door was difficult to unlock from the outside, you would have to pull the door close to you and turn the key. They did send someone who fixed this issue however but the rest have been untouched. They sent a Jeldwen rep out to my house along with a Lowes installation manager. The rep wanted to check with his team about my concerns but eventually got back with Lowes explaining the issue would not result in the door being installed correctly. Lowes said they did not get this information initially. Three weeks after the representatives were out at my house I finally called their cooperate number and I have been speaking with Rick. He has taken over the claim though it has been four weeks since I have called them and nothing has moved forward. They are not even sure if the new door has been ordered. I have made at least one phone call a day to try and get this resolved since the middle of August. The windows are in the store though I am concerned they will install them in a similar way ignoring the instructions for expedience.