I purchased 3 framed prints from the Leonid Afrimov company online on August 3rd. A day or two later I showed images of the three on their website to my wife. Unfortunately she didn't like them. I read their return policy which states that they can be returned for a full refund within 30 days of receiving the prints but I must first contact the Afrimov company in order to return them. Over the past 2 to 3 weeks I have contacted them 8 times via email either through their website "Contact" page or directly. I have always politely asked them to contact me regarding my desire to return the items for a full refund. As they stste on their website, "customer satisfaction" is their goal. My patience has worn out. I believe that they are completely ignoring my refund requests until after their 30 day period is expired.