I called LBC Abu Dhabi on 19-Jul-2021 evening requesting for pick up of my xl box bound for Visayas. The guy who answered my call took all my details and told me that my box will be picked up the next day. It was already 9:30pm of 20-July-2021 but nobody called nor picked up my box. When I called the LBC hotline to follow up, they told me that my booking was never recorded or logged. Unfortunately I did not get the name of the guy that took my call. This is very frustrating for me. I am losing my trust with LBC. I hope the management will look into this seriously.