On the 17/07/21 I booked a hotel in Luton through lastminute.com. My money was taken from my account immediately. Me and my partner who was unwell at the time turned up to the hotel we had booked only to be told that we had no reservation. We stood in the lobby of the hotel for two and a half hours to be told that we would need to leave and there were no other rooms available. We tried for a further 2 hours to get booked in elsewhere and had no luck as it was Silverstone weekend, so every hotel in Luton and surrounding areas were full. At 4am we decided to sleep in the car. The next day (18th) lastminute sent me an email at around 11am saying that there was no booking and I would be refunded. We were left on the streets after they took my money for a hotel room that didn't exist!!! Not to mention my partner was poorly and had nowhere to rest that night. Their customer service line isn't open during the nighttime so we were stranded with no money and no room. I have spoken to their customer service team and they are beyond useless! They seem to think that because my refund is processing that's enough?! I sent last minute a complaint direct which has been ignored!