I booked a holiday to Jersey with my friend Maria Johnson. We were going on 19 July-24July. The week before our departure she became seriously ill. I rang your office on 9th of July to ask to change passenger name to Mary Patricia Jenkins. The operator took details down and said I would get an email giving me the cost and if I accepted this would be changed. By the Wednesday 14th I had no email from you soon telephoned again and was told it would be sorted before the weekend. Also on that date I had an email of change of flight which was no problem. On Saturday 17th I had no email so I rang again at 9.00 and was told I would be called back in half an hour. No call just an email to say ring customer service when I was told that the name couldn't be changed as the airline wouldn't do it. By this time two days before departure I was very distressed and upset. I had no choice but to book my friend a flight for the same day anytime as mine and return costing £278.98. This meant I was out of pocket by £140. I sent a complaint email to Blue Island that day and within 1/2 hour a love!y man Martin Ward called me and was so sorry I was so distressed and inconvenienced. He told me they would not have refused to change the flight and there was as no trace of email or phone call from you to do so. As I had already booked another flight he said he would arrange for the cost of Maria Johnson flight to be reimbursed to me via yourself. Also when my friend and I got to Jersey the shuttle service had not been advised of change of flight by you and we waited a bit but in the end I had to ring them. I feel very let down by yourselves and the stress you caused me two days prior to my holiday took away what should have been an exciting time especially being first holiday after such a hard time in lockdown.