Booking ID: [protected] We received booking confirmation for a hotel we booked online via lastminute.com for an evening stay on the 31st Jul at they Jury's Inn East Midlands airport. Upon arrival we were told that the hotel had closed its room bookings 48 hours prior to all online bookings which included closing it to companies like lastminute. As such, there were no rooms available and our details had not been passed to the hotel. The hotel staff said there had been 9 other people turn up with the same issue and a couple arrived directly after me with the same situation. The hotel staff were very apologetic and had to deal with a number of understandably less than pleased customers. It was late in the day when we arrived and had travelled over 4 hours to get there. We had to source our own hotel nearby (not easy as many were booked out); it a more expenses, less quality place. I am requesting a refund for the original room price as lastminute have taken payment as well as suitable reimbursement for the additional cost of the hotel we stayed at; petrol and the inconvinience caused.