30 Aug, 2021 → by ClaimboUser477901
Booking id [protected]
1
I recently booked a return flight from paphos cyprus to leeds/bradford u.k. Theae were advertised on your website.i booked these flights and then found out via jet2 that they were in fact from larnaca not paphos even though you emailed me my confirmation that they are paphos.i then wrote via email to change them from larnaca to paphos on different days to which you said you couldnt as none were available.so i booked directly with jet2. The cost was cheaper too .€117 compared to your charge of £137. You then said i couldnt cancel the booking as it would be voluntary and i would lose my money. Why when its your fault for the wrror in the 1st place. This was only booked via your site as i had a voucher from a previous flight back to the uk which was cancelled without informing me.on that occasion i only found out at paphos airport on 2nd huly and had to pay out of pocket expenses a flight that had to be london instead of manchester which resulted in wxtra charges of an overnight stay plus coach from london to manchester I await your outcome and must also tell you i have informed ABTA