I paid 210 pounds on 23rd May 2021 for three nights at Relax by MPH Cowley Road Ensuites in Oxford, and received confirmation code [protected] and booking reference [protected], via Lastminute.com. When we arrived at the hotel on 9th August 2021 they had no record at all of our reservation even though I had all the paperwork and proof. After waiting an hour and speaking to the manager we had no choice but to go home again as the hotel was fully booked and we had no other hotel to go to. Since then I have phoned Lastminute.com 7 times and have had no response at all, no phone call, email or refund.