1 Jan, 2018 → by ClaimboUser828865
Print Cartridges Run Through Ink Quickly
3
I purchased a Kodak ESP-310 printer in September 2011 being impressed with their advertising about getting the best print cost in the market. I found after three months that this information was very misleading. I do very little printing and yet after a month and about 50 pages (mainly just text using black ink) I had to purchase another set of cartridges. After another month and little printing I purchased another set of cartridges. I then contacting the Kodak support (chat) who decided to send me another printer to try (I had asked for a refund but to no avail). I tried the replacement printer and again with just 39 pages (primarily text printed in draft mode) 35% of the new cartridges were gone. At this point I am into owning the printer for about 95 days and still very dissatisfied. I again contact the Kodak support chat line. I was told everything from "your printer will be fine" to "your print cartridges just use a lot of ink when setting up a new printer, you'll get much more printing from the printer now", I asked for a refund several times or a name and address of an executive in Koak and was given the run-around on both. Very unprofessional and frustrating. Finally I brought the printer back in its original packing to Walmart who promptly told me they would not return it since it was past 90 days since purchase. I left the printer at Walmart (have receipts they printed showing they weren't allow to return it) and walked out losing $70 purchase price in the process. This was the first Kodak product I have purchased and will be my last. Misleading advertising on lost cost printing and very poor technical customer service.