31 Mar, 2021 → by ClaimboUser227804
Altered delivery address
1
I made an order from the site for a face serum. I cross-checked the delivery details TWICE before confirming payment. The first thing this occurred I did not bother checking the delivery confirmation as I knew or thought everything was fine. Up to 3 days later they send an email saying my package will be delivered by 9:20AM and 3:30PM and I waited but there was no delivery. My product was then "delivered" the next day or two days after only for them to send an email saying I did not put the house number on the delivery address and that my package had been returned and it would take 30 days for a refund. And so a week later I ordered from them AGAIN and this time i confirmed the delivery address THREE TIMES before confirmation the payment. Only for me to check the delivery confirmation after the payment was done to see their website had REMOVED the house number that was the same as the billing address also. So now I know for a fact that it is the website doing this or the company them self. I want my refund of my first package and for this one to be corrected and delivered to me as it should. Because I do not know what games are being played here.