18 Mar, 2021 → by ClaimboUser273625
paid for a fly that was canceled and never got my refund
1
Hello I bought a flight from JustFly agency online on 2/27/2020 for the value of $ 493.18 fight ticket #[protected] with Eastern Airlines fight123 Eastern Airlines Confirmation Number: JONK33. Eventually due to the pandemic the flight was canceled and I was given the option to change the date or request a refund. I agreed to get a refund since I did not know when the person who had to travel wanted to come. On May 6 Justfly charge me $36.99 for the flight insurance. On May 21, 2020 I received an email saying that the flight was stopped and that they would process my refund of $ 493.18 but I had to pay an additional $ 35.00 for the refund which I agreed to pay. I have proof from my bank account that the three charges were debited. Then I received an email saying your refund request has been accepted and will be processed for 45 days. On 10/21/2020 I opened a claim with my chase bank to request the refund and justfly denied it. Since then I have kept calling but there is no one available on the line and I have sent emails asking for the money to be returned and no one has returned it. Also on 5/1/2021 I called the direct airline and spoke with an agent named Jessica call reference # 49588, she told me that the money from my account never reached the airline that made the claim with justfly directly. Jessica gave me an email [protected]@skybirdtravel.com to ask for my money and I sent an email which I received the answer that this must be processed by JustFly. A year has passed and I have not received my refund, please request help as soon as possible . I called the airline today 3/18/2021 and spoke to Jasmine Rodriguez who emailed me the proft that justfly never paid the airline so they cant issue me a refund. This means Justfly took my money and i never got it back. I really need help i am desperate and this is been going on over a year now. I keep on calling and emailing Justfly since may and up to now they havent refund me. I even opened a complaint through the BBB and they refused to refund me. This is not right please help!!! thanks you