26 Apr, 2021 → by ClaimboUser691204
Fees and re-booking flights
1
This company is terrible. I unexpectedly had to cancel a trip last summer due to COVID-19 affecting my family. They would not give me a refund & in order to keep my "travel credits" to reschedule my trip at another time, they made me pay an additional $140 to do so. At this time, the website AND telephone system won't allow me to speak to anyone to rebook my trip.