11 May, 2021 → by ClaimboUser468025
Changed flight with no contact
1
I booked my flight to Cartagena, Colombia on 30MAR2021 for a roundtrip flight leaving Raleigh, NC on 8MAY2021. I login the day before to Spirit, whom the ticket is booked through and the flight has been completely changed. I was given no notice by email, text, or phone call from either JustFly or Spirit. Can not get ahold of anyone with JustFly and I had to call Spirit to speak with someone. Spirit refunded my departure ticket and I kept the return flight. I had to pay an additional $335 to get my flight on the 8th with Jetblue. I'm now in Colombia and just checked that my return flight has been changed from the 15th to the 14th. Problem with all of this is that I get married on the 14th!! I cant get ahold of anyone from JustFly and it appears a flight home is going to cost me an additional $600. This is the worst booking experience I have ever had and a nightmare in terms of wedding planning. I will never use this company again and will diligently work to ensure the BBB gets to work on the unethical nature of this business. Poor form JustFly.com!!