I booked 2 "Economy Class" flight from Malaga, Spain to Washington Dulles on British Airways for myself and my wife. All information on JustFly website indicated that the tickets were "Economy Class" which meant each traveler was entitled to take one piece of hand luggage and one piece of suitcase during both legs of the journey. After the tickets were issued by JustFly website I noticed the tickets were "Basic Economy Class" tickets rather than "Economy Class" tickets as advertised. This meant neither my wife nor I was entitled to take suitcases during our journey unless we paid €70 Euros ($82.19) per suitcase. This would mean I would end up paying an additional €280 Euros ($328.76) for our suitcases round trip. I tried reaching a Justfly customer service agent at: [protected] and [protected] and their corporate HQ number in Montreal at [protected], however the internal menu option did not provide an extension for existing reservation disputes. When I dialed the new ticket issuing extension, the representative would hang-up as soon as I would describe the issue. I tried to find an online customer service representative or an email address, however neither was available. The circumstance I described clearly indicates inaccurate information and misrepresentation of flight baggage allowance by the Justfly website. Moreover the inaccessibility of a Justfly customer service representative speaks high volume of a company with unprofessionalness and below average ethics to care for its customers. I therefore recommend British Airways drops this website from its third party vendor list.