I work for a lawfirm. JP Morgan Chase had recorded the same mortgage twice — a year apart. When we paid off the mortgage, we instructed them that they MUST satisfy both open mortgages of record. They have satisfied the latter one, but refuse to satisfy the first one. The latter one is not a corrective mortgage or anything like that. It is simply a re-recorded copy of the original mortgage. We have sent written demand to satisfy, but to no avail. Next step is a lawsuit. I cannot find a person or contact to deal with this at Chase. I sit on hold for hours, with no assistance. Any advice what to do?