16 Jun, 2021 → by ClaimboUser73675
Sudden Closure of all Credit cards with no warning
2
On June 16th, I tried to use my Chase credit card at Panera and it said it was declined. I logged in online to check if everything was ok and saw that all our credit cards were suddenly closed - both under my and my husbands name! I called the 800# at the back of the credit card and they kept moving me around from one department to another! Finally this one representative who said he is the account supervisor said all your cards are closed because chase has decided to end the relationship with you. I asked why ? He said you will just have to wait for the letter in the mail - I kept telling him that I have been a chase customer for past 25 plus years and this is ridiculous where you cannot give me any answer - but he did not listen to anything and just said wait for the letter! This is nonsense - I have 6-7 credit cards with Chase and have been a longtime loyal customer to Chase. My payments are always made on time - many of the cards are paid off in full each month ! I do not understand HOW CHASE is allowed to make such sudden closures. I need help resolving this issues!!! I am extremely Frustrated!!!